dh9999 Privacy Policy
Your personal information is of the highest importance to us — this policy explains in detail how dh9999 collects, stores, and protects your data.
Introduction and Scope
dh9999 ("we", "our" or "platform") is an online betting and casino service provider serving users in Bangladesh. This privacy policy ("policy") applies to our website https://dh9999.cam and all related services.
This policy describes what personal information we collect when you use our platform, why we collect it, how we use it, and what steps we take to protect your information. By using our services, you are considered to have agreed to the terms of this privacy policy.
This policy should be read alongside our terms and conditions. If you disagree with any part of this policy, please refrain from using our platform.
What Information We Collect
2.1 Registration and Account Information
When you create an account at dh9999, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for those aged 21 or older only)
- Email address
- Mobile phone number
- Preferred payment method (bKash, Nagad or Rocket)
- Security question and answer
2.2 Identity Verification Information
In some cases, to comply with applicable law or to prevent fraud, we may request identity documents, which may include:
- National ID card (NID) or passport copy
- Proof of address documents (utility bill or bank statement)
- Payment method verification screenshot
This information is used solely for identity verification purposes and is stored in secure encrypted storage.
2.3 Transaction and Financial Information
We store information related to your deposits, withdrawals, and betting activity. This includes:
- Transaction date, time, and amount (according to Bangladesh Standard Time — BST)
- bKash / Nagad / Rocket transaction reference ID
- Bonus and promotion usage history
- Betting history and gameplay logs
2.4 Automatically Collected Information
When you browse our website, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Cookie and session data
- Site visit time and page browsing patterns
- Referral source (where you came from before visiting our site)
How We Use Information
We use the collected information for the following purposes:
3.1 Service Delivery and Operations
- Account creation and management
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Managing VIP program benefits (Bronze, Silver, Gold)
- Providing customer support services
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access
- Monitoring suspicious transactions
- Identifying multiple accounts
- Ensuring age verification
3.3 Communication and Marketing
- Sending important account updates and security notifications
- Promotional offers and bonus information (only with your consent)
- Conducting customer satisfaction surveys
3.4 Fulfilling Legal Obligations
We may use your information to comply with applicable laws and regulations, assist in investigations, and respond to lawful requests from law enforcement agencies.
Sharing Information with Third Parties
dh9999 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Payment Processors
Necessary financial information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. These providers are governed by their own privacy policies.
4.2 Technology Partners
Gaming technology providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.) may receive limited gameplay-related information as needed. This information is used solely for service delivery.
4.3 Legal Reasons
We may be required to disclose information in response to court orders, government directives, or legal obligations. In such cases, we will provide only the minimum information necessary.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. dh9999 uses cookies for the following reasons:
- Essential cookies: To maintain login sessions and deliver core services.
- Functional cookies: To remember your preferences (language, game settings).
- Analytics cookies: To analyze user behavior in order to improve site performance.
- Security cookies: To detect and prevent fraud.
5.2 Cookie Controls
You can delete cookies or stop accepting new cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality of the platform.
Data Security and Protection
6.1 Technical Security Measures
We use the following technical measures to protect your personal information:
- SSL encryption: All data transmission between your browser and our servers is secured through SSL/TLS encryption.
- Encrypted storage: Sensitive information (passwords, financial data) is stored in encrypted form.
- Two-factor authentication: The option to add an extra layer of security to your account.
- Regular security audits: Our systems undergo regular security testing.
- Session management: Inactive sessions are closed automatically.
6.2 Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Even after account closure, information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud investigations.
Financial transaction records must be retained for the period specified under applicable law.
Your Rights and Options
7.1 Right to Access Information
You may request a copy of your personal information stored with us at any time. To do so, contact our support team.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you may request a correction. Our support team will take action as promptly as possible.
7.3 Opting Out of Marketing Communications
You may stop receiving promotional emails or notifications at any time. This preference can be changed through your account settings or by contacting us. However, important account-related notifications cannot be turned off.
7.4 Right to Close Your Account
You may request to close your account at any time. A self-exclusion option is also available as part of responsible gaming. Visit our responsible gaming page for more details.
Protection of Minors
dh9999 is for individuals aged 21 or older only. We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.
If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and the collected information will be deleted.
If a parent or guardian suspects their child is using our platform, please contact our support team immediately: [email protected]
Policy Changes and Updates
dh9999 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notification on the platform.
After each update, the revised date will be displayed at the top of this page. Continued use of the platform after a policy update will be considered as your agreement to the new policy.
We recommend that you revisit this page regularly to stay informed about our current privacy practices.
Get in Touch with Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Email Support
Live chat support
24/7 support available in Bengali
We will do our best to respond to your request as promptly as possible. Our support team operates 24 hours a day, 7 days a week, according to Bangladesh Standard Time (BST).